![]() Why would you be able to schedule a pickup time for a time that no one would be there to help you? Everyone had to leave for the night and order Ubers or find a different rents car with a different company. At that point we’d found out that someone else who was waiting to pick up a car was scheduled to pick up their vehicle at 1:30 AM. When we’d done that, we found out that all of the people upstairs had completely left without ever coming to check if the probably 20-30 people waiting down there had received their vehicles so they could leave. We’d went upstairs to double check if someone was ever going to come down and help up. However, there were many other people waiting. As a matter of fact, the kiosk didn’t even have lights on. well we made it down to the 3rd floor where there was not a single person working behind the thrifty counter. ![]() Were very very rudely told to go down to the 3rd level where someone would help up pick up our vehicle because apparently the front desk closed at 1:00 AM. We made it to the car rental facility at 12:58 AM. Our flight was scheduled to land in Seattle at 12:15 AM and we scheduled our pickup for 1:00 AM. The first part of our experience with Thrifty was absolutely horrifyingly terrible. This is a tough review to leave as it was a very mixed experience. ![]() The pick up experience was terrible and I don’t intend to rent from this particular budget branch in the future. The car itself was good, worked great and was the type of vehicle I had reserved. There was food spilled in the front cup holders, wrappers stashed throughout the car and we found some of the previous customers belongings in the console. The car had clearly not been cleaned after the prior customer. We were assigned a new car and it was in the spot we were instructed to go to. He said he was supposed to be on a lunch break but nobody was coming to relieve him. I insisted that they help me as I had been waiting for some time in line already and he reluctantly agreed to help. There was no mention of this on any signage. I went to a kiosk labeled “customer service” and after waiting in line was told that I should have gone to another stand as this particular one was for drop offs. Once we finally completed paperwork, there was no vehicle in the parking spot we were assigned. One was joking around with another customer and then took about 5 minutes in a back room looking for a pen. There were three employees working the desk and nobody was moving quickly to get through the long line of customers.
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